At Roon.pk, we are committed to ensuring customer satisfaction. If you’re not entirely happy with your purchase, we’re here to help with our return and refund policy. Please review the following terms carefully.

1. Return Eligibility

You may return an item if:

• The item is in its original condition, unworn, unwashed, and with all tags attached.
• You request a return within 3 days of receiving your order.
• The item is damaged during delivery by the courier service (see Refund Policy below).

2. Non-Returnable Items

The following items are non-returnable:

• Items that are damaged by the customer due to improper handling, usage, or care.
• Sale items and products marked as final sale are not eligible for return or refund.

3. Return Process

To initiate a return:

1. Contact our customer support at support@roon.pk within the 3-day window.
2. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
3. If your return is approved, you will receive instructions on how to send the item(s) back to us. Return shipping fees are the responsibility of the customer unless the item was damaged during delivery.

4. Damaged Items

If you receive an item that has been damaged in transit, please:

• Notify us within 72 hours of receiving the package.
• Provide photographic evidence of the damage, including the item and the packaging, to help us process your claim.

We will assess the situation and, if the damage is confirmed to be caused by the courier service, we will either:

• Refund the purchase amount, or
• Replace the item, subject to stock availability.

5. Refund Policy

You will only be eligible for a refund if:

• The item was damaged during transit by the courier service.
• We are unable to provide a replacement for the damaged item.

Refunds will be processed through bank transfer and may take up to 10 business days to reflect in your account once approved.

Note: We do not offer refunds for:

• Items damaged due to customer negligence or mishandling.
• Sale items, which are not eligible for return or refund.

6. Contact Us

For any questions or assistance with returns and refunds, please contact us at:

Customer Support
Email: support@roon.pk